Most orders are processed and shipped within 1-2 days, via USPS.
Mercy Road Apparel ships to all addresses within the United States. Free (USPS 2-9 Day) shipping is available for orders with a delivery address in the lower 48 states, military families with an APO or FPO, including the following:
Armed Forces Americas
Armed Forces Europe
Armed Forces Pacific
Federated States of Micronesia
Northern Mariana Islands
Brown paper packages tied up with string. These are a few of my favorite things! Whether a gift for you or someone else, every order is wrapped with care. If you are buying a gift, you can include a complimentary gift note and/or request separate wrapping during the checkout process.
RETURNS AND EXCHANGES
We understand that ordering online can be difficult! We do our best to help you get it right! Make sure to check each product's size chart prior to ordering so you can order with confidence.
Email us to address any concerns and secure a replacement shirt. If desired size is not available, you may choose a different shirt design (of equal value) or request a refund. All exchanges will be allowed within 15 days of delivery. You will be responsible for paying shipping costs to return the item to us. We will mail the replacement to you free of charge.
If you're not happy with your item, you may return it for a full refund (product value, not shipping fees). Email us within 15 days of delivery to address any concerns and let us know which item you are returning for a refund. Once your return is received, your refund will be processed, and a credit will automatically be applied to the original method of payment.
Defective/Wrong Item Shipped
We work hard to prevent this, but if you find your item is defective or we mailed you the wrong item, we will gladly do our best to make it right. Email us within 15 days of delivery.
Please exercise general common sense on this one, if you have washed it, or otherwise tarnished it, we will not be able to take it back. No returns on paper products, pins/buttons and stickers.
Email Mercy Road Apparel: firstname.lastname@example.org. Include your order #, product you wish to return, and whether you want an exchange or refund.